PTI

Gurugram, March 13

A ruckus erupted outside the Inox multiplex here in Sector 4 of the Millennium City screening the critically acclaimed film ‘The Kashmir Files’ on Sunday following the cancellation of tickets for some visitors.

Angered by the denial of access to the cinema even though tickets had been pre-booked, some moviegoers fought with cinema security staff, requiring police intervention.

The problems began when some visitors were refused entry to the hall despite having tickets, while theater officials said they had to cancel tickets to reissue them without tax after the Haryana government has made the film tax-free, police said.

The situation was brought under control after moviegoers and the cinema owner reached a compromise over canceled tickets, he added.

“To implement the revised duty free pricing for the film as per the order of the Government of Haryana and to ensure that the benefit thereof is passed on to the maximum number of guests with immediate effect, the tickets that have already been issued with the amount of the tax, had to be reissued,” Inox Cinema said in an official statement.

“This process required rescheduling of existing tickets and the same was communicated to customers so that they could rebook the ticket and enjoy the movie at a lower price excluding tax,” the statement explained.

“We are extremely encouraged by the response we have received for the film across the country and look forward to welcoming guests to enjoy it in the coming days,” he added.